> For the complete documentation index, see [llms.txt](https://malgn.gitbook.io/cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting.md).

# 운영 중 이슈 대응

- [강의 재생이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/video-playback-issue.md)
- [진도율 체킹이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/progress-tracking-issue.md)
- [진도율이 100%가 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/progress-not-100.md)
- [수료 처리가 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/completion-issue.md)
- [시험 수정이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/exam-edit-issue.md)
- [시험 결과가 안 보입니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/exam-result-issue.md)
- [환불이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/refund-issue.md)
- [회원탈퇴가 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/account-deletion-issue.md)
- [문자가 안 보내집니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/sms-dispatch-issue.md)
- [온전한 회원정보 확인이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/member-info-issue.md)
- [회원 로그인이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/member-login-issue.md)
- [회원 소셜로그인이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/social-login-issue.md)
- [관리자 로그인이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/admin-login-issue.md)
- [로그인 유지가 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/login-session-issue.md)
- [게시판 접근이 안 됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/board-access-issue.md)
- ['올바른 접근이 아닙니다' 문구](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/invalid-access-error.md)
- [사이트메뉴관리에서 메뉴 삭제가 안됩니다](https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting/menu-deletion-issue.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://malgn.gitbook.io/cloud/operation-guide/operation-troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.