> For the complete documentation index, see [llms.txt](https://malgn.gitbook.io/cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://malgn.gitbook.io/cloud/operation-guide/video-services/wecandio-troubleshooting/manifest-load-error.md).
# manifestLoadError 오류
위의 이미지와 같이 문구가 발생할 경우 영상 문제로 인해 재생이 되지 않은 것으로,
위캔디오 비디오팩에 접속하셔서 문제가 되는 영상을 다시 업로드(재인코딩) 진행하셔야 합니다.
(새로운 영상을 업로드 하신 후에 기존에 등록한 영상을 교체하신 후 기존 영상 삭제 진행하셔야 진도율에 문제가 없습니다.)
재인코딩 후에도 동일한 현상이 발생할 경우 고객센터 1:1 문의 게시판에 문의 남겨주시기 바랍니다.
---
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